Office / Financial Policies

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Appointments Our office hours are Monday thru Thursday: 9 AM to 4:30 PM. We work by appointment only to provide each patient time for proper care.  While there is always demand to schedule the after school time slots, we will always do our best to schedule your appointments when they are most convenient. Our appointment times are short so we appreciate our patients to be on time for their reserved times. We request 24-hour advance notice for cancellations.  If less than 24-hour notice is given, a $50.00 cancellation fee per child might be applied to your account. We request the parent or guardian accompanying the child to our office also take responsibility for payment.  We cannot bill a different parent or guardian who is not involved in the treatment plan. Financial Policies All patient estimated portions are due at the time of service.  As a courtesy, we will submit your insurance claim for you; however, we do require any deductibles, co-payments, and "estimated" patient portions be paid at the time of service. We are currently contracted with the following insurance providers: ODS Blue Cross/ Blue Shield of Oregon Delta Dental Cigna PPO We accept cash, checks, Debit cards, Visa, and MasterCard. We offer a discount to our patients without dental insurance who pay at the time of service. Insurance Your insurance plan is designed to share in your dental care costs.  The amount of dental benefits and covered services you receive is determined by your employer, your union, or your insurance company, not by us.  Please be aware that most insurance companies rarely pay 100% for our services, and many dental services may not be covered. We encourage you to review your insurance policy and understand your specific dental benefits.  We are here to assist you if you have any insurance questions as it relates to your child's treatment.   In the event your insurance company has not paid their portion within 60 days, the balance of the bill will become your responsibility.   Any overpayment by your insurance company, if paid directly to us, will be promptly returned to you. Fees & Charges Unpaid balances over 60 days will accrue a monthly fee equal to 18% APR.  Balances over 90 days will be turned over to a collection agency.  In this event, you will be responsible for all collection and legal fees. If a check is returned NSF, there will be a $25.00 check return charge, and from that point on, checks will not be accepted.